Bond Back Guarantee
Every Filo Cleano end of lease clean in Adelaide comes with our Bond Back Guarantee. If your property manager or landlord finds a cleaning item within the scope we agreed, we'll come back and touch it up for free.
How it works
- We clean to the agreed scope. Your quote lists exactly what's included, so you, your agent and our team are on the same page.
- Your agent or landlord inspects. Most property managers use an ingoing and outgoing inspection report.
- Tell us within 72 hours. If a cleaning item needs another look, call 08 7083 8722 or email admin@filo-cleano.com.au within 72 hours of the final inspection, and send the inspection report if you have it.
- We come back for free. We return and touch up the cleaning items within the agreed scope, at no extra cost.
What you need to do
- Report it within 72 hours of the final inspection, or another time we've agreed with you
- Send the property manager's or landlord's inspection report, where you have one
- Make sure no one has moved back in, changed or cleaned the property after our clean
- The items relate only to the cleaning scope we agreed in your quote
What isn't covered
- Anything outside the agreed scope of work
- Extra cleaning asked for after the original clean
- Damage, wear and tear, permanent stains, mould under grout or silicone, discolouration, paint defects or maintenance issues
- Bond deductions for repairs, gardening, rubbish removal (unless it's in your quote), unpaid rent, missing items or anything not related to cleaning
Your rental bond is always subject to your landlord's or property manager's assessment. The Bond Back Guarantee is a free touch-up of cleaning items within the agreed scope of work. It doesn't promise a bond refund.
Bond Back Guarantee questions
What is the Filo Cleano Bond Back Guarantee?
It's our promise on end of lease cleans. If your property manager or landlord finds a cleaning item within the scope we agreed, we'll come back and touch it up at no extra cost.
How long do I have to tell you?
Within 72 hours of the final inspection, or another timeframe we've agreed with you in writing. Send us the inspection report if you have it.
Does it cover damage or marks that won't come off?
No. Damage, wear and tear, permanent stains, mould under grout or silicone, discolouration, paint defects and maintenance issues aren't cleaning items, so they aren't covered.
Does the guarantee mean I'll get my full bond back?
Your bond is always up to your landlord or property manager. Our guarantee covers a free return visit to fix cleaning items within the agreed scope. Other deductions, like repairs, rubbish removal or unpaid rent, are outside our control.
Who can use the guarantee?
Tenants, landlords and agents who book an end of lease clean with us. It applies to the scope written in your quote, so add carpet steam cleaning, windows or other extras to your quote if your agent needs them.
Book your end of lease clean
Send a few details and we'll email your quote, usually within one business day. Every end of lease clean includes the Bond Back Guarantee.
Get your end of lease quote
Tell us a little about the place. We'll email your quote, usually within one business day.